Warranty - Return - RMA

• Used/Open Products will NOT be returned. No Exceptions.

• All "Change of Mind" Order Cancellations Are Subject to a 5% Fee Of Total Order Plus a $5 Flat Fee Per Order. No Exceptions.

• All Orders Over 24 Hours Old Or Shipped Orders Will Be Charged 20%. No Exceptions. Don't Ask.

• Missing items will be charged the price set on this website for the accessory missing.

Our phone sales persons are unable to give support of any kind especially with software. Our parent company has informed us to stop giving support until all of this "Unauthorized Dish Network Software" is deactivated and off the market.

• All of our FTA receivers are covered with a manufacturer's warranty. We do not accept defective units back to our location you must contact the manufacturer to get a RMA number warranty which will be honored by the manufacturer ONLY We do accept returns if you are not satisfied with the item you purchased from us we offer a 15 day product return a 20% fee apply on all returns to cover our fees. All units must be intact like new condition with all accessories any missing parts will be charged/deducted from your refund total. Shipping and handling fees are additional and will also be deducted.
• If you need a new invoice contact us via e-mail for one with the about date of your order.
• Dishes do not have any warranty or return policy.
• Switches do not have any warranty or return policy.
• Cables do not have any warranty or return policy.
• Satellite meters do not have any warranty or return policy.

Warranty Service

For the fastest warranty service contact the manufacturer directly.

• If your receiver has an issue that needs to be repaired and you have purchased your unit from us within the unit's warranty period you can read and follow the warranty instructions below.

• If you

Warranty Instructions:

1. Make and Model of the Unit

2. Complete name, address, phone number and fax number (if available) (that the item was purchased with) (no third party customers)

3. Serial Number of the Unit

4. Problem with the Unit

5. When it was purchased and how did you pay

After we have received the email, we will contact you back (within 48 business hours) with the address to send the unit back to and the necessary paperwork that needs to be included. We are not repairing the unit. You will contact the respective manufacturer you are sending the unit to for getting any type of update on the warranty process.

PLEASE NOTE: If you are looking for warranty service you need to contact the manufacturer directly. We do not handle any part of the warranty process.