Warranty - Return - RMA

If you are trying to receive warranty service for your unit click here

Terms

Do not purchase or hook up your equipment until you have read and agreed to the Ordering Terms and Declaration of Intent Below.

• Customers Pays All Shipping Costs For Items Being Sent to our Company or to the manufacturer for repair.

• All Returns are MINUS Shipping and Handling! No Exceptions.

• We also Reserve the Right to Charge Shipping on Items Being Returned to The Recipient.

• All Returns Will Be Subject To A 15% Restocking Fee. No Exceptions.

• Used/Open Products will not be returned. No Exceptions.

• All "Change of Mind" Order Cancellations Are Subject to a 5% Fee Of Total Order Plus a $5 Flat Fee Per Order. No Exceptions.

• All Orders Over 24 Hours Old Or Shipped Orders Will Be Charged 15%. No Exceptions.

Our phone sales persons are unable to give support of any kind especially with software. Please visit our troubleshooting section or revert to other form sites for help and guidance. Our troubleshooting sections spell everything out step by step. Our parent company has informed us to stop giving support until all of this "Unauthorized Dish Network Software" is deactivated and off the market.

• All of our FTA receivers are covered with a manufacturer's warranty. We do not accept defective units back to our location you must contact manufacturer to get RMA number warranty will be honored by manufacturer ONLY We do accept returns if you are not satisfied with the item you purchased from us we offer a 15 day product return a 15% fee apply on all returns to cover shipping and handling fees all units must be intact like new condition with all accessories any missing parts will be charged/deducted from your refund total.
• If you need a new invoice contact us via e-mail for one with the about date of your order.
• Dishes do not have any warranty or return policy.
• Switches do not have any warranty or return policy.
• Cables do not have any warranty or return policy.
• Satellite meters do not have any warranty or return policy.

Warranty Service

For the fastest warranty service contact the manufacturer directly.

• If your receiver has an issue that needs to be repaired and you have purchased your unit from us within the unit's warranty period you can read and follow the warranty instructions below.

• If you did not purchase your unit from us or your unit is out of it's warranty time frame there is a $49 repair fee that can only be paid by money order. Email sales@dssboxes.com for more information.

Warranty Instructions:

• If you do not follow these instructions entirely then you will have to contact the manufacturer directly to have your unit repaired. No exceptions.

• Email ALL of the following information in ONE email to sales@dssboxes.com.

• Do not call us or live support chat for updates on the warranty - everything is done by email

1. Make and Model of the Unit

2. Complete name, address, phone number and fax number (if available) (that the item was purchased with) (no third party customers)

3. Serial Number of the Unit

4. Problem with the Unit

5. When it was purchased and how did you pay

After we have received the email, we will contact you back (within 48 business hours) with the address to send the unit back to and the necessary paperwork that needs to be included. We are not repairing the unit. You will contact the respective manufacturere you are sending the unit to for getting any type of update on the warranty process.